Shipping policy

BACI is committed to bringing you the finest products and superior customer service. We take pride in making each order delivered in excellent conditions. We use professional shipping company such as Canada Post and courier service. 

We offer delivery Tuesday to Saturday during store hours. For special delivery and time call the store to arrange. Service Fee may apply.

For further questions? Please call or email, our customer service staff will be happy to help you.

When will I know my order has been shipped?
You will receive an email once your order has shipped to the e-mail you provide during checkout.

Am I restricted as to where I can have my order shipped to?
For website orders, shipping destinations are limited to physical addresses in Canada. We will not ship to PO boxes. A specific order can only be shipped to one address.

What shipping carriers do you use?
We work with Canada Post or a courier service.

How fast will I get my order?
Typically, your order should arrive within 14 business days or less, depending on the delivery address in relation to the store location selected to ship from. Please keep this in mind if time is critical. If you order contains an item that is not in stock, we will contact you directly via e-mail or phone to provide an estimated in-stock date and/or make alternative recommendations.

Do you deliver on Sundays and Mondays?
We deliver during store working days only. If you require a special delivery during Sundays or Mondays please contact the store directly to make arrangements. Special Service Charge would be applied.

Do you do same day delivery?
If the product is available and it depends of the destination. If you require a special Same Day Delivery, please contact the store directly to ask for more information or to make arrangements.  Same Day delivery charges would be applied.

How are shipping charges calculated?
We offer a flat rate shipping fee for orders shipped within Canada. Charges will be indicated at checkout.

Why do you need my contact number and e-mail?
We must have accurate contact information in case of product back-orders or delivery issues. Also, your e-mail address is used to send your order confirmation and tracking information for your shipment. Your information will never be sold or shared with any third parties.