Shipping policy

BACI is committed to bringing you the finest products and superior customer service. We take pride in making each order delivered in excellent conditions. We use professional shipping company such as Canada Post and courier service. 

We offer delivery Tuesday to Saturday during store hours. For special delivery and time call the store to arrange. Service Fee may apply.

For further questions? Please call or email, our customer service staff will be happy to help you.

When will I know my order has been shipped?
You will receive an email once your order has shipped to the e-mail you provide during checkout.

Am I restricted as to where I can have my order shipped to?
For website orders, shipping destinations are limited to physical addresses in Canada. We will not ship to PO boxes. A specific order can only be shipped to one address.

What shipping carriers do you use?
We ship orders using Canada Post and, where available, BACI's local delivery service. The shipping method is selected based on the delivery location, order size, and the most efficient delivery option to ensure your order arrives safely and on time.

How fast will I get my order?

Orders are shipped from our Downtown Brampton location. Most orders are delivered within 2–5 business days, depending on product availability, the delivery address, shipping method, and the carrier's schedule. While the majority of orders arrive within this timeframe, delivery may take up to 14 business days in some circumstances.

Delivery times are estimates only and are not guaranteed. Business days do not include weekends or statutory holidays, and delays caused by carriers, weather, or other circumstances beyond our control may occur.

If an item in your order is temporarily out of stock or requires additional processing time, we will contact you by email or phone with an updated estimated shipping date and, where available, offer suitable alternatives.

If you need your order by a specific date, please contact us before placing your order so we can confirm the expected delivery timeframe.

Do you deliver on Sundays and Mondays?

Our regular deliveries are made during our normal store operating days. We do not offer deliveries on Sundays or Mondays as part of our standard service.

If you require delivery on a Sunday or Monday, please contact us before placing your order. We will do our best to accommodate your request, subject to availability, and a special service charge may apply.

Do you do same day delivery?
If the product is available and it depends of the destination. If you require a special Same Day Delivery, please contact the store directly to ask for more information or to make arrangements.  Same Day delivery charges would be applied.

How are shipping charges calculated?

Shipping charges are calculated based on the delivery destination, shipping method, and order details. The applicable shipping fee will be displayed at checkout before you complete your purchase.

For local deliveries, shipping rates vary by delivery zone and distance from our Downtown Brampton location.

Why do you need my contact number and e-mail?
We must have accurate contact information in case of product back-orders or delivery issues. Also, your e-mail address is used to send your order confirmation and  details related  for your shipment. Your information will never be sold or shared with any third parties.